Wyganowski Fine Jewellery
Wyganowski fine jewellery is made entirely out of sterling silver, different colours that you can see come from oxidization of silver. Occasionally we use different materials like copper, bronze with addition of gems and/or strings. Every single piece of jewellery is entirely handcrafted including the clasps. The gold colour comes from gold plating of silver (average plating thickness is around 0,4-0,6 mm). All measurements that you can see on our website can be slightly different from the actual product – since everything is handcrafted it is absolutely impossible to keep the exact values.
Questions and Answers
1. I see pieces I do enjoy on your website but how can I be sure I’ll be pleased with the order?
Well we do our best to properly represent our jewellery, via photos, measurements and answering every possible question you may have. Our experience so far, most of the time has been that the jewellery has exceeded our customers’ expectations. However, should you want to return the item, you have 10 days from receipt and we will cheerfully refund your payment, minus the shipping charge*. If you still are unsure - you can always call us and ask one of our sales team for suggestions. Recently we have been awarded Polish Certificate of Reliable Brand which you can see here.
*Please bear in mind we do not accept returns of unique jewellery pieces that were crafted on special demands and wholesale orders.
2. If I decide to place a special order or buy an item out of stock or a uniquely designed piece, when can I expect it?
We do have many items in our gallery, however, there are some collections which may be sold out or need to be specially ordered. Upon ordering, you will be charged a half deposit. We will make every effort to expedite your special order and to be spot on in our estimated delivery time. Please have patience as your special order is being made. As it is being made especially for you it can generally take from a few days up to six weeks depending on the amount and difficulty of the ordered pieces.
3. Sometimes, on rare occasions, I saw similar designs to some of yours, and I wonder why I should pay extra for yours?
We have been crafting jewellery for over 30 years now. We have taken part in many exhibitions all over the world and some of our jewellery pieces have been worn by famous women. We are aware that, because of their great exposure on celebrities and unique forms there are copycat designs. We like to think of it as a high form of flattery, not meant for those who recognize the beauty, precision and value of the originals, for which there will never be a satisfying substitute. The original pieces are immediately recognizable as something special by those who know designer jewellery, and will bring you joy for years to come.
4. Are any special modifications available for you designs?
Yes, and this is the primary reason why we abandoned, and don’t support a standard online shop on our website – every woman has her own preferences both in measurement and colour wise. This is why we put strong pressure on having direct contact with our customers. Getting to know your individual preferences is the key for us to craft a piece of jewellery that will be unique and truly yours.
5. What do I when some of my favourite jewellery piece break?
First of all, don't get upset – we will fix it. Every piece of jewellery can break with time, or the very first time you wear it, but you don’t need to worry. We have been in business for over 30 years and are known for our ability craft extremely resilient jewellery but it doesn’t change the fact that accidents can happened and jewellery can be broken. This is one of the primary advantages of our jewellery – everything you can see on our website was designed by us from scratch therefore we know how to fix it! Even when others say nothing can be done. Just send us a picture of the broken jewellery, try to find colours and a similar form on our website, tell us what you would like to fix and we will let you know what can be done as well as any repair charges associated with it, in addition to the shipping charge to get it back to you.